This Return Policy outlines the procedures and terms for returning baby clothes and accessories purchased from Little Amby SDN. BHD. (“Little Amby,” “we,” “our,” or “us”). By making a purchase, you agree to the terms outlined in this Return Policy.

Eligibility

To be eligible for a return, items must meet the following criteria:

1. The item must be in its original condition, unworn, unwashed, and free from any stains, odors, or damage.
2. The item must have all original tags and packaging intact.
3. The return request must be initiated within 7 days from the date of delivery.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] to request a return authorization. Please include your order number and the reason for the return in your email.
2. Once your return request is approved, you will receive instructions on how to proceed, including the return address and any additional requirements.
3. Pack the item securely in its original packaging, along with any accessories or documentation included with the order.
4. Ship the item back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to an error on our part.
5. Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will process a refund to the original payment method within 7 business days.

Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item separately.

Refunds

Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees and any applicable taxes or duties are non-refundable. The refund amount will be equal to the purchase price of the returned item(s) minus any deductions for shipping costs or restocking fees, if applicable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue promptly, either by issuing a replacement or providing a refund, depending on the circumstances.

Contact Us

If you have any questions or concerns regarding our return policy, please contact us at [email protected] . Our customer service team is here to assist you.